Refund policy

At Giffin, your satisfaction is important to us. We take great care in producing and delivering high-quality products. Please read our return and refund policy carefully:

1. Eligibility for Returns

• Products are eligible for return only if they are damaged, defective, or incorrect at the time of delivery.

• To be eligible, you must notify us within 48 hours of receiving the product by emailing us at mail.giffin@gmail.com with photos of the issue.

• Customized or personalized items (with names, photos, designs, or special requests) are not eligible for return or exchange, unless damaged or defective.

2. Conditions for Return

• The product must be unused, in its original condition, and with original packaging.

• Proof of purchase (order number, invoice, etc.) is required.

3. Process for Return & Replacement

• Once your request is reviewed and approved, we will arrange a replacement of the product at no additional cost.

• In case the product is out of stock, we may offer you a refund or store credit of the same value.

4. Refunds

• Approved refunds will be processed to your original payment method within 5–7 working days.

• Shipping and handling charges are non-refundable, except in cases where the fault is ours (damaged/incorrect item).

5. Non-Returnable Items

• Personalized/customized products (unless defective).

• Products damaged due to mishandling, improper use, or after delivery.
  

6. Contact Us

For any concerns or to initiate a return, reach out to us at:

Email -  mail.giffin@gmail.com
Phone - (+91) 73385 20101